Holiday woman stuck paying bills for two home security systems - WJBF-TV ABC 6 Augusta-Aiken News, Weather, Sports

Holiday woman stuck paying bills for two home security systems

Posted: Updated:
Ellen Palmer, 73, speaks to 8 On Your Side reporter Shannon Behnken Ellen Palmer, 73, speaks to 8 On Your Side reporter Shannon Behnken
HOLIDAY, FL (WFLA) -

For Ellen Palmer, her home security system is a lifeline.

"I don't feel safe without having a security system," Palmer said.

Palmer is 73 years old, and her security system is her contact with the outside world when she's home alone. She has used it to contact emergency officials before.

It was that very security system that made her a target.

Earlier this month, there was knock at Palmer's door. A young man with "Vision Security" explained that her security company was out of business. He had new equipment and wanted to sign her up with his company, and he was in a real hurry to get her signature.

"He gave me the impression he was really in a hurry, had somewhere to be. in fact, he kept looking at his watch," Palmer said.

After he left, Palmer got suspicious and called her old company. She found out the man's story was a lie. Now, she's on the hook for monthly payments to both companies.

It turns out this isn't the first time this company has faced a similar complaint. I found out Vision Security is based in Utah and has hundreds of complaints and an "F" rating with the Better Business Bureau. Plus, the attorneys general in Ohio and Utah have gone after the company for misrepresentation.

Palmer is upset and plans to file complaints of her own with law enforcement.

"I'm angry more at myself for signing without reading it," Palmer said. "But I don't think he should be taking advantage of senior citizens."

Copyright 2014 WFLA. All rights reserved.


  • Don't Miss ItMore>>

  • Lakeland man spray-paints garage door with message for thief

    Lakeland man spray-paints garage door with message for thief

    Saturday, July 26 2014 8:41 AM EDT2014-07-26 12:41:29 GMT
    Jerry Ashley's message spray-painted on his garage door.Jerry Ashley's message spray-painted on his garage door.
    A Lakeland man, grieving his wife’s passing, has spray-painted his garage door with a message for the thief who stole his late wife’s laptop filled with sentimental photos.
    A Lakeland man, grieving his wife’s passing, has spray-painted his garage door with a message for the thief who stole his late wife’s laptop filled with sentimental photos.
  • Pancake printers at some Alaska Airlines lounges

    Pancake printers at some Alaska Airlines lounges

    Friday, July 25 2014 6:01 PM EDT2014-07-25 22:01:24 GMT
    YouTube imageYouTube image
    When you think of airport cuisine, you probably don't think of pancakes but Alaska Airlines is looking to change that with the introduction of pancake printers.
    When you think of airport cuisine, you probably don't think of pancakes but Alaska Airlines is looking to change that with the introduction of pancake printers.
  • Restaurant Ratings Most Violations: July 14 -19

    Restaurant Ratings Most Violations: July 14 -19

    Friday, July 25 2014 5:38 PM EDT2014-07-25 21:38:43 GMT
    Ever wonder what goes on in the kitchen of your favorite restaurants? We’ve gathered details about the 30 Tampa Bay restaurants that received the most violations during inspections conducted from July 14 to 19, 2014.
    Ever wonder what goes on in the kitchen of your favorite restaurants? We’ve gathered details about the 30 Tampa Bay restaurants that received the most violations during inspections conducted from July 14 to 19, 2014.
  • Most Viewed Stories on WFLA.com

  • Sign up for WFLA News Channel 8 Email Alerts

    * denotes required fields






    Thank you for signing up! You will receive a confirmation email shortly.
Powered by WorldNow

1336 Augusta West Parkway
Augusta, GA 30909

Telephone: 706.722.6664
Email: talkback6@wjbf.com

Can't find something?
Powered by WorldNow
All content © Copyright 2000 - 2014 Media General Communications Holdings, LLC. A Media General Company.