Augusta, GA -
Residents of a local apartment complex say they are having water woes. They called News Channel Six's Dee Griffin for help.
At Brookside West apartments on Berckmans Road some residents say their sweet home is being soured by a water problem that has left them with a flood of complaints. Resident Chip Hallman says, "it's been now probably seven or eight weeks of on and off water."
The complex has been digging up bad pipes and replacing them. The work has resulted in huge holes in the parking areas as well as exposed pipes littering the street and sidewalks. Chip Hallman says the work is welcomed. But, management typically works on the problem during afternoon hours which leaves most families high and dry at the worse time. "When the kids are at home or especially when they get out of school and want to come home and wash up and get ready for dinner or whatever, or even try to make dinner, there's no water," he explains.
Making matters worse, the process of fixing the problem has resulted in a muddy mess and potential hazard for neighbors. In one area, there is an uneven sidewalk that a neighbor has to navigate in front of one unit. As you can see, the big holes are not covered which exposes area children to dangers. Farran McMillan says, "I stopped them two weeks ago from playing in the water. My kids and other kids are out here playing in the water. They had a cone and took that up. The water is about this high about six or seven feet tall squirting out from under the cone."
We went to the leasing office to talk with management about the complaints and problems. Leasing agents contacted sheriff's deputies and we were told to leave the property. So, we called the management company Compass Rock Real Estate for answers. No one answered our call.
Back at the complex, residents say they just want this problem fixed and the stream of problems to finally dry up. "We want to sign up the renewal and they want to go up on rent. Why do you want to go up on rent when I can't get any kind of use of the facilities?" asks Hallman.
The management company still has not returned our calls. We will continue working to get results for the residents.