UPDATED ON 6: Veteran Couple Unhappy About Requested Home Repair - WJBF-TV ABC 6 Augusta-Aiken

UPDATED ON 6: Veteran Couple Unhappy About Requested Home Repairs, Home Builder Responds

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Columbia County, GA -

 

***UPDATED at 3:24 P.M. on Friday, November 15th***

We have a correction on a story WJBF News Channel 6 first old you about on Monday regarding a family that is unhappy with the condition of their new home.

Tanika and Kieon Pearson moved into their home in the Grove Landing neighborhood of Columbia County last November. The home builder, Crown Communities, provided copies of the closing documents for the sale of the Pearson home. In those documents, the Pearsons signed multiple agreements saying they were satisfied with the condition of their home when they bought it and signed all closing paperwork.

WJBF News Channel 6 has also learned that, after moving into their home, the Pearsons raised concerns about repairs they wanted under their warranty. Crown Communities responded to the Pearson's requests for repairs in October and November. We will have more information on those repairs during our Monday evening newscasts.

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***POSTED at 6:56 P.M. on Monday, November 11th***

As first time home buyers, veterans Tanika and Kieon Pearson were excited to finally settle down in a brand new home in the Grove Landing neighborhood of Columbia County.

But like many days this year, they spent their Veteran's Day morning waiting for someone to come fix problems...

The Pearson's didn't want to show their faces on camera, but they were happy to show us around their home.

Low water pressure, plumbing problems, and cracks along the walls...this is not the dream house the Pearson family imagined when they moved in last November.

The homeowners, Tinikia and Kieon, say the problems need to be fixed before they hit the one year anniversary of buying the home...the point where they will have to pay for the repairs out of their own pocket.

"If this doesn't get fixed, for a home of this size...adding up the costs between vinyl, paint, flooring, plumbing, and exterior yard work...probably looking at a good $20,000 worth of expenses," says Kieon.

The builder of the home, Crown Communities, promised to make the changes before the family moved in.

"The procedure they go about fixing the issue that families have once the home is purchased, from my personal experience, it has not been a good one," says Tanika.

I spoke to the Chris Bartow, Crown's Vice President, about why its taking so long to get repairs done. He says the Pearsons didn't follow the proper procedures. "They were dealing with a former employee verbally, which we don't want any of our customers to do. We want them to log on to the Delano website and file their claim there...that's the main problem," he says.

The Pearsons say they have submitted the list of repairs to the website earlier this year, but were not contacted back...until now.

"They make all these hidden promises, 'oh yeah, we will come out and get that taken care of,' that's not a problem, that's a simple fix," Kieon says.

Tanika says about eighty to ninety percent of the Crown homes built in the area are for military families. "I don't want a new family...military family that's stationed here that buys a home or someone that's retiring that buys a home to have to go through what we are going through," she says.

We received closing documents from Bartow. He says the family was happy with the home at the time of closing. We are taking a closer look at these and will give you an update as soon as we can.

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