Woman Getting Mail, Just Not Hers - WJBF-TV ABC 6 Augusta-Aiken

Woman Getting Mail, Just Not Hers

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Have you ever gotten someone else’s mail? One Upstate woman says it’s been happening so often on her street that she needed our help straightening it out.

Timika Crawford has lived on the same street in Greer for almost two years. But recently she says a trip to the mailbox has turned into a guessing game.

“Palmer Street, Pelham Street, you name it I get it. I just don't get mine,” said Timika.

She lives on Poplar Drive. It intersects with Palmer Street, which also connects to Pelham Street.

Neighbors admit it's confusing and that it's not uncommon to get a letter for someone else.    

“I think what it is, is the street number is the same but the name of the street is different,” said Emanuel Murphy who lives on Palmer Street.

“It's from this street; it's just not this house. I get it for other people's houses,” said another neighbor, Ricky Medford.

Timika says it happens so often at her house that she has to call on her bills every month to see what she owes.

“Oh my God, you have no idea,” said Timika.”It’s like ok, I know that I have to start calling on the 4th of every month to find out what my bills are,” said Timika.

She went to her local post office to file a complaint and a Carrier Alert Card was issued for her address. When that didn't seem to clear things up, Timika called 7 On Your Side for help.

USPS Spokesperson Harry Spratlin told me the local postmaster is aware.

“It would be inaccurate and unfair to attribute delivery problems to any particular category of employee,” said Spratlin.

He also urges customers who suspect mail theft, to report it to local authorities to investigate right away.

 As for Timika's neighborhood, Carrier Alert Cards have now been issued for each street with the same house numbers. And management will monitor delivery for the next ten days.

The Postal Service also tells us since mail volume and population growth fluctuates, it’s constantly evaluating and revamping routes to make them safer and more efficient.

Spratlin says if you have a concern about your mail delivery, call 1-800-ASKUSPS (1-800-275-8777).

USPS policy is that local management must respond to you within 48 hours. 

If you suspect mail theft, contact local authorities and fill out a police report. You should also alert your local postmaster as well as the U.S. Postal inspection Service at 877-876-2455.

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