When city leaders voted to change Augusta's trash service, most residents had no idea how it would effect them. But as garbage collection changed from two days a week to one day a week, a lot of you contacted us about problems with the service. So three months later, we wanted to get your thoughts on it.
Two months ago, Douglas Churchville had some major problems with Augusta's new trash service.
"It's just a nuisance. You see trash up and down the street. Driving around, it makes the neighborhood look trashy," Churchville says.
Back then, Churchville said the garbage truck missed his house a few times... and when it did pickup his trash, he said it often left debris behind.
Tuesday evening, we spoke with Churchville again to see how he felt about the trash service now.
"I'm feeling a lot better, they've gotten a whole lot better about coming by and picking the trash up. They're not leaving trash in the road," Churchville says.
Churchville says the employee attitudes have also gotten better.
"I've talked to a couple of guys that have come to pick up the trash. They seem to be very cooperative and respectful to me," he says.
Landfill Director Mark Johnson says most of Augusta is happy with the new service, and the fact it changed from twice a week to one day a week.
"Going to one time a week has been one of the least painful parts, at least from a complaint standpoint," Johnson says.
But Churchville disagrees with that statement.
"It still needs to go back to two days a week," Churchville says.
He says even though he has two trash cans and a recycling can, his trash can overflow from time to time.
"We have guests that come over a lot and I have three kids in the house, so we generate a lot of trash," Churchville says.
Overall, Churchville says he would give the service a B+ because it still has room for improvement. For the time being, he has come up with his own solution for the problems.
"There are times when I don't want to leave my trash in the yard because of my neighbors. I respect my neighbors and they don't want to see trash laying in somebody's yard. So when the cans are overflowing, I have to put the trash in the pickup and find a place to dump my trash," Churchville says.
Landfill officials prepared a
review of the first 60 days of trash service. They say one of the lessons
learned is that the city did not do a good enough job of marketing the new
service before it started.
1336 Augusta West Parkway
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