Glitches Affect Financial Aid Processing at GRU - WJBF-TV ABC 6 Augusta-Aiken

Glitches Affect Financial Aid Processing at GRU

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Augusta, GA -

It's the cost of consolidation.

Thousands of GRU students are in the dark because of a financial aid glitch.

Classes for the fall semester at GRU start Monday but just days before – students are scrambling to get their financial aid processed correctly.

Jessica Cole waited outside GRU's financial aid office wanting answers.

"A lot of people problems are having the same as I – that is the rewards are not showing up on the pounce system," said Cole.

GRU staff members say an online glitch delayed payments for students' tuition.

 "I'm trying to stay calm. But they do tell me that things are looking good although there are no guarantees.  I am just trying to take that instead of the obvious negative thoughts in my mind," said Jessica Cole.

"I was trying to get my funds turned in. I was eligible for a loan and scholarship but they weren't showing up online," said Stuart Fulcher.

School leaders say the problem came from a delay in approval from the US Department of Education.

Earlier, ASU and GHSU had separate approvals but because of the consolidation –it delayed disbursements by about a month.

"What happens if it doesn't happen then I won't go to school this semester. I called several banks but they said it takes 2-3 weeks to get a loan," said Cole.

So far, the school has processed 6,000 students but with a student body of 10,000- there are still plenty of numbers left to crunch.

 "I am just hoping for more answers. I am hoping this can get fixed by the time my tuition is fixed and I go to school Monday," said Cole.

School leaders also say they won't drop or penalize students for a lack of payment and are working as quickly to resolve the issue.

Students say they've also had issues with their online portal and email login because of the consolidation.

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