Georgia Department of Driver Services (DDS) Commissioner Rob Mikell announced Wednesday that recent improvements to the agency's online address change program has increased participation – saving thousands of customers an unnecessary visit to their local driver licensing office.
"DDS has improved the functionality when customers initiate a change of address online," Commissioner Mikell said. "Since implementation, there is a 99.3% success rate for customers who have utilized the convenient option to update their address," he added.
Before the improvements, 35% of customers were unable to successfully complete their change of address request online-- ultimately requiring them to visit a DDS customer service center for service. Under the old system, customers could be notified up to ten days after the transaction took place that the change of address could not be validated. This resulted in an inconvenient refund (if applicable) having to be processed to the customer's credit card plus an in-person visit to DDS.
"Why come in if you don't have to," Mikell asked. "Change your address online anytime of the day or night from the comfort of your home or office and save time and fuel," he added.
To qualify for an Online Address Change:
There is no additional fee for the service, and a customer can expect their updated license or ID to be mailed in approximately 5 days. Customers may check the status online to verify when the replacement has been mailed.
1336 Augusta West Parkway
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