"It was a 10 x 10 square area dug out to be patched, if you look at it now, it's 10 times that."
When Jim Williams closed on his Gem Lakes home, he thought about the house, not the tiny eroded bit of road.
"If I'd have known when I closed my house that 42 percent of it was built incorrectly and they gave me the option of patching it with sheet rock and paint, I wouldn't have closed on it," he says. "That wouldn't make any sense: If it's built incorrectly, it's built incorrectly. With the road, we weren't given that option.
Instead, he has patches, and the patches have patches that have to be pieced together with more patches.
"We're being told what we can expect is more patches and that is unacceptable," says neighbor rich Decker.
"It looks like a quilt," says another neighbor Jim Fairchild.
And it's not only that patches aren't pretty it isn't structurally sound. But, even after the problems started, the develop still sold.
"Now the building has stopped because the houses won't sell," Fairchild says.
That has homeowners concerned about resale and safety.
The road is less than four years old, but you can already pry pieces of it away and that will only get worse.
"I don't think there's any question the road wasn't built to specification, but it's how does it get fixed," says Councilman Reggie Ebner.
How and who. Neighbors say they're stuck in the a rut.
"It puts us in the middle, the city points at the contractor and he says he won't resurface the road," says Fairchild.
That's important because this could happen to you: For all new neighborhoods the city approves a concept plan and the road is owned by the developer until it's done. The roads have to pass specification tests, then the city takes control of upkeep. Councilman Reggie Ebner is going to bat for the residents and says the disrepair shouldn't have gone this far. He says he's had concerns about the roads since 2007: His intent is that the road gets overlayed, but they could face an impassee.
"The problem is if the contractor decides not to fix it and walk away," Ebner says.
We repeatedly reached out to the developer without a response.